Privacy Policy
Contents
This Privacy Policy describes how H&M Design Group (SMC-Pvt) Ltd ("we", "us", or "our"), incorporated in Pakistan on 20 January 2025 and registered with the Pakistan Software Export Board (PSEB Reg. Z-25-14235/25), collects, uses, and protects personal information provided through our website at hmdesigngroup.com and through direct client engagements.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you voluntarily provide, information collected automatically, and information from third parties where applicable.
Information you provide directly:
- Name, email address, phone number, and company name when you complete our contact form
- Project details, budget ranges, and service requirements submitted through enquiry forms
- Communication records including emails and messages sent to info@hmdesigngroup.com
- Information provided during client onboarding and contract execution
Information collected automatically:
- IP address, browser type and version, operating system, and device information
- Pages visited, time spent on pages, and navigation paths through our website
- Referring website URLs and search terms that led to our website
- Cookie data as described in Section 4 below
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to enquiries and provide the architectural, technology, and digital services you have requested
- To manage client relationships, project communications, and contractual obligations
- To send relevant updates about our services, insights, and firm news where you have consented
- To improve our website, understand how visitors use it, and ensure it functions correctly
- To comply with legal obligations under Pakistani law and applicable international regulations
- To protect against fraud, unauthorised access, and other unlawful activities
3. Information Sharing
We do not sell your personal information. We share it only in the following limited circumstances:
- Service providers: Third-party tools we use to operate our business, including email services, CRM platforms (Salesforce, HubSpot), and website hosting (Hostinger). These providers are contractually bound to process data only on our instructions.
- Professional partners: Where your project requires collaboration with external consultants, contractors, or specialist advisors, we will only share information necessary for project delivery and with your prior knowledge.
- Legal requirements: Where required by law, court order, or government authority in Pakistan or the jurisdiction of our clients.
4. Cookies and Tracking
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use the following types:
- Essential cookies: Necessary for the website to function. These cannot be disabled.
- Analytics cookies: Help us understand how visitors use our website. We use anonymised data only.
- Preference cookies: Remember your choices, such as cookie consent status.
You can control cookie preferences through the banner displayed on your first visit, or through your browser settings. Disabling non-essential cookies will not affect your ability to use the website.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Enquiry data from non-clients is held for 12 months. Active client data is retained for the duration of the engagement plus 7 years as required for legal and financial record-keeping. You may request deletion at any time subject to our legal obligations.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data, subject to legal obligations
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdrawal of consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at info@hmdesigngroup.com. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted communications, access controls, and regular security reviews. While we take all reasonable steps to protect your data, no internet transmission is completely secure and we cannot guarantee absolute security.
8. International Transfers
H&M Design Group operates from Lahore, Pakistan and serves clients internationally, primarily in the United States. Where we transfer personal data outside Pakistan, we do so under appropriate safeguards including contractual protections with receiving parties. Our use of US-based platforms (Google, Salesforce, Meta) involves transfers governed by those providers' standard contractual clauses and data processing agreements.
9. Contact Us
For any questions about this Privacy Policy or your personal data, please contact:
H&M Design Group (SMC-Pvt) Ltd
37 MB M/Accounts Society, Lahore, Pakistan
353-K1, Wapda Town, Lahore, Pakistan
Email: info@hmdesigngroup.com
Phone: +92 302 004 9478
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.